The path to profit
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Fairness |
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Transparency |
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Respect |
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Ban discrimination on the grounds
of sex, race, political opinion or
trade-union activity.
Practise respect and care towards
people at all times.
Ban favouritism in recruitment,
promotion, and incentive policies. |
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Share your knowledge without
monopolising it to your own advantage.
Ensure transparency in career paths. |
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Clearly define roles and responsibilities
for everybody employed in the company.
Listen and offer constant attention to
people, respecting their values, feelings,
moral stance; never use any form of
undue pressure or offence. |
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Strive for customer satisfaction at all
times. Pay appropriate attention to all
kinds of customer.
Show impartiality in the selection of
suppliers, so as to turn the relationship
with them into a competitive advantage
for the company. |
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Ensure timely information on our products
and services at all times.
Select suppliers with impartiality. |
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Safeguard the confidentiality of any
information acquired, both in relation to
customers and the Company itself, its
assets and its decisions.
Open a communication channel with
suppliers aimed at supporting the most
innovative and responsible processes
implemented. |
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Pay appropriate attention to all types
of investor, without discrimination or
favouritism, in order to make markets
increasingly open and competitive. |
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Turn market communication into an
economic and cultural value; aim to be
clear, complete and timely; and use the
most effective communication channel
for each investor. |
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With investors adopt rules of behaviour
in line with corporate values and the professional
ethics required by the market's
highest standards. |
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Establish suitable relations with
stakeholders in order to offer assistance,
service and opportunities without
discrimination.
Promote local growth by supporting those
initiatives that pay greater attention to the
actual needs of the community. |
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Keep the community you work in
informed of what we do and how we do it. |
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Promote growth which is ecologically and
socially sustainable. |
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Reciprocity |
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Freedom |
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Trust |
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It means to co-operate, sharing information
and knowledge to generate value and find
legitimation of our professional identity
beyond organizational boundaries.
We should care about an active listening of
our colleagues’ needs, trying to have a positive
influence in our working environment. |
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Create the proper environment freedom
of dissent and the freedom to say what one
thinks.
Offer everybody the chance to practise the
values of entrepreneurship and develop her
or his own professional personality. |
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Keep your word, admitting the possibility
of mistakes made in good faith. |
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Offer a good return and a feeling of certainty
to customers, to receive the equivalent in
return.
Listen to requirements and transform them
into products and services.
Promote co-operation with suppliers, so that
they and the company can create value and
give their corporate identity legitimacy. |
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Handle interpersonal relations in free and
equal terms without being in awe of those
who are stronger and without arrogance
towards those who are weaker. |
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Build up confidence through behaviours
that constantly confirm our reputation. |
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Listen without prejudice to any indications
investors may send through the established
channels. |
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Achieve freedom of action such that you can
keep the promises you make to the market
without undue conditioning. |
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Develop lasting and continuous relationships
with the financial community; safeguard
your consistency and credibility and willingly
accept any criticism expressed by the
market. |
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Create spaces for discussion and dialogue,
in which mutual exchange of information
may increase our legitimacy and reputation. |
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Respect individual moral codes and local
cultures when acting in your territory. |
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Establish social and cultural relations with
local communities, whose distinctive feature
should be reciprocity. |
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